Refund Policy
We want you to be happy with your purchase. If for any reason you’re not satisfied, you may request a return within 10 days of receiving your order.
Eligibility
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Products must be unused, unopened, and in their original packaging.
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You’ll need proof of purchase (such as your order confirmation email).
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Custom or personalized products are non-returnable unless they arrive damaged or defective.
How to Start a Return
To return an item to Running Water Botanicals, please send the item to the following address:
Running Water Botanicals
PO Box 8
Canfield, Ohio 44406
Refunds
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Once we receive and inspect the returned product, we’ll process your refund.
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Refunds are issued to your original payment method.
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Please allow up to 7–10 business days for the refund to appear on your account.
Shipping Costs
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Original shipping charges are non-refundable.
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You are responsible for return shipping unless the product arrived damaged or defective.
Products Fulfilled by Partner Brands
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Some products offered on our site are sold and fulfilled by Neora and Enagic. These products follow their own return and refund policies, not ours. Please review their official policies here: